Ganja Vibes™ brand is owned and operated by Heather B Enterprises, LLC. The Ganja Vibes™ Mary Jane Vibrator® is protected by the following United States design patents:
D694,418 and D694,419
And the following European Union design registrations:
002330761-0001 and 002330761-0002
Further patents pending.
Ganja Vibes warrants products for a period of ONE (1) YEAR, after the date of original purchase, against defects due to faulty workmanship or materials. If you discover a defect and notify Ganja Vibes during the warranty period, Ganja Vibes will, at its discretion, replace the pleasure object free of charge.
If you are dissatisfied with any item, it may be returned unopened and unused within 14 days of receipt.
• We cannot accept non-defective exchanges on items that have been opened.
• Products may not be returned unless they are defective.
• Shipping charges will only be refunded in cases where our error caused the return.
• Pre-authorisation is required for all returns and exchanges.
If on receipt of your delivery you find that the box has been damaged or opened, or its contents are missing, please ensure that you take a photograph of the damaged packaging which should be emailed to us and if you are at home during the delivery write “Damaged/opened/missing content when delivered by DHL/USPS”. If you are not at home when the product is delivered this is not a problem, you only need to send us the photograph of the damaged packaging via email and we will take up the issue directly with DHL/USPS and pursue compensation.
If you purchased your product from a Ganja Vibes retailer:
All defective items may be returned within 1 year of purchase for replacement only.
Pre-authorisation is required for all returns and exchanges.
Please note that you will need to send the original receipt together with the product back to the Ganja Vibes office. If you are for any reason not able to send the original receipt, please send your defective product to the Ganja Vibes office to receive a 50% discount coupon valid for your next online order through GanjaVibes.com.
To return or exchange a product, you must be registered at www.GanjaVibes.com. Then simply contact Ganja Vibes Customer Services: